Oracle Mobile Communications Tool
I worked with a team of product managers at Oracle to deliver a conceptual model, user scenarios, and low- to medium-fidelity wireframes for a mobile communications support product. Due to non-disclosure agreements, I am only allowed to share high-level details of this project.
The main challenges of the engagement included:
Designing a rich communications product that can work on any mobile app across platforms, in any context where customer support is valuable
Identifying and supporting fallback behavior for any scenario, including network failure and agent unavailability
Doing away with a deeply ingrained metaphor for the sake of simplicity at the client's request
Delivering on a tightly scoped timeline of one month
Educating a team that was previously unfamiliar with the design process
Given the tight timeline, I led the team (including another senior designer from EchoUser) through daily standups, weekly workshops and working sessions, and weekly reviews. This high-touch, rapidly iterative approach worked well, as the team was committed to building a great product together.
Skills
Lead interaction design, client relations, project management
Impact
This mobile communications tool will:
Provide innovative and seamless ways to solve existing problems
Save money by reducing agent visits to customer sites, and customer visits to brick and mortar locations, and
Lead to high customer satisfaction.
What's Next
The mobile communications tool is continuing to move through the product development process.
Next Project:
